Voice-based customer service (Alexa, Siri, Google Duplex and Google Assistant, auditory chatbots): Is this the future of customer service, customer support, and the overall customer experience? Certainly some big technology and consumer players think it’s the coming wave.
Oliver Chen, Managing Director and Senior Equity Analyst covering retail and luxury goods at Cowen Inc. shares his perspective on where he sees the retail industry heading and key things retailers and brands should be thinking about as we close out 2018 and look ahead.
Corporate earnings are set to rise more than 20%. Productivity gains in excess of 5% of global GDP are possible. And $650 billion of new industrial spending is likely.
Two startups are using blockchain technology to sell e-books that they claim users will actually own instead of merely license from retailers. The question is, will anyone care?
Amazon may upend the prescription drug business, and as clicks replace bricks, existing chains will feel the pinch. The stock market certainly reflects this dire scenario, but value-minded investors with an appreciation for income can find a lot to like about CVS at recent prices.
The march to a $1 trillion market cap took 20 years from the previous record of $100 billion that GE was the first to capture in 1995; and it was 40 years earlier that GM was first to the $10 billion mark. Odds are it’ll be just 10 years before $10 trillion is breached. Will it be Amazon?
If the Fed had any kind of ability to prop up stocks, the immense harm to markets that the latter presumes would show up in equity indices faster than it took you to read this sentence.
As Apple stock jumped to another record high Wednesday, bringing its market cap ever closer to the $1 trillion market cap, there’s a lot retailers can learn from its results.