Tag Archives: htc

HTC Pledges To Pump Up ‘One’ Production While Samsung’s New Flagship Ships Like Crazy

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Oh HTC. You’ve produced one of the finest Android smartphones ever (seriously, just look at all these reviews), but you’ve faced more than your share of challenges when it came to actually pumping your top-tier One smartphone. As it happens, that may all soon change.

FocusTaiwan reported earlier today that HTC is preparing to pump out more of its wonderful Ones in short order — Jack Tong, the company’s North Asia president, noted that this month’s production capacity for the flagship device is twice that of April, and that surge will only continue into June.

Sounds pretty yawn-worthy, right? Normally I would spend too much time dwelling on the finer points of production capacity, but here’s a device that was launched to widespread praise by an underdog smartphone company some people have written off, and HTC has basically been getting screwed thanks to part shortages for the One’s Ultrapixel camera and a brief injunction due to the HDR microphone it uses. It’s like a perfect storm of headaches for a company that really, really doesn’t need it — one look at its Q1 financials and it’s clear that HTC needed this launch to go as smoothly as possible. It didn’t.

For what it’s worth, HTC hasn’t disclosed how many Ones it’s shipped since it launched earlier this year. Meanwhile, rival Samsung’s Galaxy S4 has become the Korean electronics giant’s fastest moving smartphone — Samsung shipped 6 million units in just over two weeks, and it hopes to cross the 10 million unit threshold by the end of this month. Oh, and let’s not forget the fact that Google’s Hugo Barra showed off a version of the S4 at the company’s I/O developer conference that runs a version of Android that’s unfettered by the software bloat that many a reviewer took umbrage at. Company representatives were careful not to call it a Nexus — even though it seems to harbor many of the advantages inherent to the Nexus line like a clean Android build and access to frequent software updates.

As I noted towards the end of my HTC One review, the wireless industry isn’t a meritocracy — the well-executed device doesn’t always wind up saving the day. Hopefully now that some of these production woes have been ironed out we’ll see HTC live to fight another day, but that’s still far from a given.

Rumor: AT&T To Discontinue The HTC First Facebook Phone

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HTC’s Facebook Home-laden First smartphone may only have debuted on AT&T last month, but it appears that the device may be a dud as far as consumers are concerned. According to a report from BGR’s Zach Epstein, sales of the HTC First smartphone have been so disappointing that AT&T will soon be dropping the device from its lineup completely and shipping all unsold inventory back to HTC.

If this report holds true (representatives from AT&T, HTC, and Facebook have not responded to our questions at time of writing), AT&T will continue to sell the First until it fulfills its contractual obligations to display the thing in its myriad retail stores.

And just how bad was the First doing? Epstein expounds a bit on Twitter, noting that the infinitely lamer HTC Status sold more during its first month on the market than the First did. That may not be the most fair comparison to make considering that the Status was HTC’s first foray into baking Facebook directly into an Android device (and in a time when the Facebook Android app was markedly worse than it is now), but there you have it. What’s also unclear is what such a move would mean for the First in other markets — HTC CEO Peter Chou noted at the Facebook Home launch event that the device would be carried by France’s Orange and the UK’s EE later this summer.

To be quite honest, it’s not exactly a shock to hear that the First hasn’t managed to whip the smartphone-hungry masses into a frenzy. Less than a week ago, AT&T slashed the on-contract price of the First from $99 to a scant $0.99 — it seemed like a curious move at the time given just how new the First was, but many took it as a signal that the sales situation was dire. The real question here is what managed to turn off consumers more: the First’s relatively modest spec sheet, or its reliance on Facebook Home. If I were a betting man, my money would be on the latter considering the thorough drubbing that Facebook’s replacement launcher has received from reporters and users alike and the fact that interest in Home as a whole seems to be waning.

We’re working to verify this rumor one way or the other, but for now it’s best to take this whole thing with a grain of salt. After all, it wouldn’t be the first time a Facebook phone was erroneously thought to be taking a dip in the deadpool.

Overheating HTC Evo Shift Burns Owner

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A Columbus, Ohio woman found that her HTC Evo Shift had branded her after overheating while it was under her waistband. The woman, Jennifer Grago, reported that she was using the phone’s FM radio while she did yard work.

“I didn’t have pockets so I just put the phone in the band of my sweats. Seemed like an alright option… I felt my phone getting warm so I moved it and trucked on. Figured sweatpants and 70 some degrees was a factor. Went to move it again and it hurt like a #%&@! and skin with it. I swear to god I almost passed out,” she wrote.

Best Buy, where she purchased the phone, told her that phones need “correct ventilation” and should be placed in form-fitting casing.

The phone left a clear outline of the casing on her skin. Phones, which are in essence compact radios, can easily overheat for various reasons but for a device to overheat so egregiously is frightening. Any phone, in the right conditions, can overheat. However, in this case, the device battery was faulty, a problem that was came to light when the FM radio app was running for too long. Devices like the iPhone can overheat when radio-heavy apps like Maps and Pandora run too long but they rarely get hot enough to burn skin. The Evo Shift is two years old and is currently available for free with contract on Sprint’s network.

This Week On The TechCrunch Gadgets Podcast: The Q10 Vs. The One And The Fitbit Flex

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This week on the TechCrunch Gadgets Podcast we talk about the Blackberry Q10, The HTC One, and the Fitbit Flex. This time we’re joined by Matt Burns, Darrell Etherington, Chris Velazco, and a tiny thinger that won’t fit into the bracelet. Enjoy!

We invite you to enjoy our weekly podcasts every Friday at 3pm Eastern and noon Pacific.

Click here to download an MP3 of this show.
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Intro Music by Rick Barr.

HTC One Review: The Competition Is Fierce, But HTC’s New Flagship Rises To The Challenge

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Look, it’s no secret that HTC knows how to put together a nice phone. Despite the quality of its wares though, HTC spent most of 2012 releasing disappointing earnings statements and being outflanked by much larger rivals — what’s a company to do in a situation like that? The answer, according to CEO Peter Chou, was to double down on innovation and design in hopes of creating a device that would truly resonate with consumers that were already up to their necks in Android phones. That device was the HTC One.

Even so, plenty of questions remain. Is it really all that it’s cracked up to be? Does the One really have a chance at changing HTC’s fortunes?

To answer all of the above: yes. If you’re in a rush you can skip to my final thoughts here but make no mistake: the HTC One is the sort of device that deserves to be talked about.

  • 4.7-inch, 1080p Super LCD3 display
  • 1.7GHz Quad-core Qualcomm Snapdragon 600 chipset with 2GB of RAM
  • “Ultrapixel” rear camera, 2.1-megapixel front-facing camera
  • Available with either 32GB or 64GB of internal storage, no memory card slot
  • NFC
  • Sealed 2,300 mAh battery
  • 32GB model available for $199 with a two-year contract with AT&T and Sprint, while T-Mobile offers it sans contract for $579. The $299 64GB version is an AT&T exclusive.

Test notes: Sprint has provided me with a pre-release version of the One to review, and HTC has given me an unlocked international model to play with. They’re nearly identical, but I’ll point out any pertinent differences as they come up.

I was smitten with the One’s design from the moment I first manhandled the thing back in February, and that feeling has never really gone away — the One is a truly stunning device both to hold and to look at. Samsung could really learn a thing or two from these guys.

Before I get too effusive with my praise, let’s take a quick tour around the device itself. The One’s face is dominated by a 4.7-inch 1080p Super LCD3 display that’s flanked on all sides by a thin black bezel. Sitting directly above and below the display are the One’s unfortunately named Boomsound stereo speakers (a small notification LED will occasionally blink at from the top grille), and the 2-megapixel wide-angle front-facing camera rests on the top-right corner of the device’s visage.

The One’s sides and bottom are fairly nondescript — the volume rocker, microUSB port, and SIM slot are nestled along the right, bottom, and left edges respectively, while the top edge hosts a headphone jack and a sleep/wake button that doubles as an IR blaster for controlling your television.

Phew. Now that I’ve run through the laundry list, permit me to gush a bit about how the One looks.

To say that the One is understated in its design would be putting it mildly; the thing is terribly handsome in a stark, minimal sort of way. It’s worth pointing out, though, that the One isn’t actually that big a step forward from some of its predecessors when it comes to physical design. If anything, it represents the refinement of a design formula that HTC has been working on for the past 9 or 10 months with devices like the Butterfly and its American cousin the Droid DNA. Familiar elements like elongated speaker grilles, textured volume rockers, gently sloping backs, and highlighted camera pods seen in those earlier devices all make appearances on the One, but HTC has clearly upped the ante in terms of quality and construction this time around.









The first thing you notice as you pick it up is how light it is — at 143 grams it’s only a hair heavier than the Droid DNA, and (thankfully) the One’s minimal heft belies just how sturdy it feels. That’s all thanks to the device’s unibody aluminum chassis, which HTC says takes somewhere around 200 minutes for a CNC machine to carve out the One’s frame from a single block of aluminum.

That’s a considerable chunk of time for HTC to spend while some of its rivals spit out handsets like it’s nothing, but the end result is a device that feels as reassuring in your hand as HTC’s would-be savior should. That said, you still won’t want to toss the One around all willy-nilly. The white plastic polycarbonate that runs around the device is flanked on both sides by polished, chamfered aluminum edges that are prone to picking up scuffs and dings, though some people won’t care nearly as much about that as others.

Samsung could really learn a thing or two from these guys.

The One isn’t without its share of question marks, though. If you’ve used pretty much any popular Android device before spending some time with HTC One, then one little omission will probably stick out like a sore thumb. I’m talking of course about the lack of a third soft key — the company opted to stick solely with Back and Home keys separated by an HTC logo.

If you go by the company line, the choice was made in an attempt to simplify how users interact with the One. I’d actually argue that dropping that extra button is more counterintuitive than anything else since most current Android users are likely familiar with the three-button layout, but it doesn’t take too long to readjust to the two-button lifestyle.

And of course, HTC has once again seen fit to exclude a microSD card slot in its latest flagship handset. I can’t really be surprised at this point considering this is a recurring theme for HTC, and it’s not as big an issue as it was in other devices since HTC offers 32GB and 64GB versions of the One, but I’ve often looked to expandable memory as a hallmark feature of an Android device, and I’m sad to see HTC skipping them completely on its top-tier handsets.

Both versions of the One I’ve played with come loaded with Android 4.1.2, but as always, HTC has done its level best to paint over the stock UI with its custom Sense interface. The Taiwanese company has been diligently trying to trim the fat from Sense for months now with largely positive results; Sense isn’t the kludgy, overwrought beast it used to be, and Sense 5 represents HTC’s biggest leap forward to date.

Put very simply, Sense 5 looks great. Stock icons and the once-bubbly default keyboard and dialer have been designed to look flatter and less skeuomorphic, and HTC has dumped its usual font in favor of Roboto Condensed, which imbues the UI with a much cleaner vibe. The app launcher has gotten quite a facelift, too — a persistent time and weather widget lives at the top of the screen, and right out of the box you’re treated with a spacious 3×4 grid of applications. Tinkerers can easily fiddle with those particulars should they prefer a more densely packed grid like I do, and you can easily switch between ordering apps by name, recency of use, or whatever other convoluted scheme you can dream up.








Of course, some changes are more drastic than others. Take BlinkFeed for instance — in one fell swoop, HTC has decided to try and reinvent the Android homescreen. The concept is simple: the way HTC looks at it, smartphones are content-consumption devices so BlinkFeed was designed to surface content based on your interests and your social connections with as few steps as possible.

Getting Blinkfeed set up is painless enough — you can tailor your feed by selecting from some broad areas of interest (think gaming, music, politics, etc.), and by opting to receive content from your social networks, apps, and a handful of featured sources like ESPN, Vice, and Reuters (disclosure: some of Aol’s media properties are featured sources). From there, all of that stuff gets splayed out into a vaguely Flipboard-y grid for your immediate perusal, and all it takes to refresh your feed is a downward swipe.

It all makes sense on paper, but Blinkfeed in practice leaves much to be desired. Why can’t I add my own content sources? Why can’t I just turn it off rather than manually disable each content feed and switching its default homescreen status off? The likely answer to both of these questions is a familiar one: it’s all about simplicity.

BlinkFeed wasn’t necessarily designed with the power user in mind — we spoke to HTC’s Jeff Gordon just prior to the One’s launch, and he made the feature out to be a consummate time-waster, something people use when they find themselves stuck in a queue somewhere. That’s about the only time I bothered to use it to be quite honest; the rest of the time I would just fire up Flipboard or Twitter and get my content straight from the sources I wanted it from. Fortunately for me, more traditional Android homescreens are but a single swipe away, but you can only have up to four of them.

The unlocked international model doesn’t have much in the way of bloatware — just a few preloaded apps like TuneIn Radio and a Kid Mode courtesy of the folks at Zoodles — but the Sprint variant doesn’t fare quite as well. Expect oodles of carrier-loaded apps that range in quality from mildly useful (Lookout Security is nice to have around) to the nearly pointless (do we really need the Sprint Music Plus store when Google Play is right there?). Most of them can be uninstalled without much trouble at all, and those that you’re stuck with (I’m looking at you, Sprint Zone) can be easily hidden thanks to the revamped app launcher.

As you’d expect from a device that sports a cleverly-hidden IR blaster, the One also comes pre-loaded with a remote control app developed in partnership with Peel. I’ll be the first to admit that I’m no TV buff, so my experience with the remote control feature was short and sweet — the setup process was over in a matter of moments, and the One succeeded in turning my television on and changing the channel and volume a few times. After popping in my zip code and selecting my cable provider, the app also provided guide data for all the shows I don’t watch. While it’s unlikely to replace your actual remote, it works like a charm and that’s frankly a lot more than I was expecting.

With the One, HTC has officially bowed out of the megapixel race. It’s easy enough to write off the word “ultrapixel” as a spurious bit of marketing fluff, but the One’s camera manages to prove that pixel size really does make a difference.

Photos taken with the One look phenomenal when viewed on the phone’s crisp 1080p display — they’re nicely detailed and colors were vivid (perhaps a little too much so, more on that later). Sadly, a bit of that impact is lost when you transfer them to PCs or televisions. The shift towards fewer larger pixels instead of more smaller ones sounds like a good idea, and it mostly is, but there’s a sort of fuzziness apparent in some of the One’s photos that keeps my support from being full-throated. I suspect it’s an issue that won’t matter to a majority of users — the results are definitely more than adequate for [insert social network name here], and I’ve found the shots the One takes are still more pleasing than many of its competitors. If anything videos seem to fare little better; my test clips were all crisp and bright, and to my surprise the microphones blocked out plenty of background noise.

Speaking of competitors, the camera sensors in most of them struggle in low light but the One manages to dodge those issues rather nicely. It’s surprisingly good at capturing light even when it’s in short supply and manages to do so without introducing much grain into the situation. It’s worth noting that the ability for the One’s sensor to pick up as much light as it does has an impact on color reproduction. Consider the comparison shot with the iPhone 5 above — the One captures more of the scene, but some details (like the tree branches in the bottom left corner of the photo) are lost because of overexposure.






As far as the Camera app itself is concerned, it remains remarkbly clean and easy to operate. Switching between the front and rear cameras takes a single swipe, popping into Zoe mode takes a single touch, you see where I’m going. Beyond the simplistic interface though is an impressing array of settings — you can muck around with ISO, white balance, timer, scene modes, face detection, and even the review duration for recently snapped photos. Honestly, I find the idea of layering filters on top of perfectly good photos to be a little ridiculous, but the One has plenty of them for you Instagram-types to fiddle around with too.

And then there are the aforementioned Zoes, those peculiar little three second video clips that HTC has started to push with the One. When I first played with the One, I was downright dismissive of the concept. I’m still not entirely sold on them, but I’ve grown just a little more appreciative of the notion. My biggest issue with them is how you’re supposed to manage the things. It’s simple enough on the One itself — the short clips are accessible from the Gallery app and you can use the HTC Share service to post them online for 180 days, but the real problem emerges when you try to pull them off the device through USB. Zoes are locally stored as very brief video snippets but as a series of stills as well, so pulling them off the One en masse feels a bit more labor-intensive than it should.


Goodness, it seems like just yesterday that finding a 1080p display on a smartphone was a rare and wondrous event. These days nearly all the major Android players have worked those sorts of high-resolution panels into their new flagship phones — just look at the Optimus G Pro, Xperia Z, or Galaxy S4 to name a few.

Even with such notable rivals to consider, the One’s 4.7-inch Super LCD3 panel is perhaps the best smartphone display I’ve ever seen. Text and high-res images were remarkably crisp (not a surprise considering the display sports a pixel density of about 474 ppi), and the colors are bright and accurately reproduced. While some displays pump up color saturation to lurid levels and others exhibit a pale cast, the One strikes a thoughtful balance between those extremes.

I haven’t noticed any distortion or discoloration despite seeking out some of the most awkward viewing angles — in short, the One’s display is a real pleasure to ogle.

One of my biggest issues with the 5-inch 1080p panel found on the Droid DNA was that it just wasn’t all that bright compared to the competition — it was perhaps the most notable miss for an otherwise impressive display. Thankfully, HTC has addressed that issue with the One. When screen brightness is cranked all the way up on both devices, the One’s display is noticeably more luminescent than its cousin and shines on the level of devices like the Nexus 4 and the iPhone 5. It may seem like a trivial upgrade, but the weather’s getting nicer and that bump in brightness has definitely helped outdoor visibility, too.

Let’s just get it out of the way now: with a Snapdragon 600 chipset and 2GB tucked away in its handsome frame, the One was able to handle every task I threw at it with aplomb. Swiping back and forth between BlinkFeed and my more traditional homescreens were utterly seamless, as was scrolling down long webpages, and crafting ornate rococo structures in Minecraft Pocket Edition. If you’re the type that prefers numbers to anecdotes, the One’s five-run Quadrant average topped out in the low to mid 12,000s, handily blowing away devices like the Nexus 4 and the Droid DNA. Running Geekbench on the thing yielded similar results: the lowest of three trials was a 2728, which puts it on top of the performance heap again… for now anyway. It won’t be long at all before other devices start to catch up in terms of pure power, but there’s little question that the One will be able to handle nearly anything you load onto it and that’s really all that matters.

All that power comes at a cost though. The One managed to stick it out for four hours and 21 minutes of our standard battery test, in which the device is made to run through an endless cycle of Google image searches over the wireless data connection with the screen lock turned off and display brightness set to 50%. Granted, less than 4.5 hours doesn’t sound all that great, but bear in mind that’s nonstop usage — in my experience, the One always managed to make it through a full work day’s worth of checking emails, firing off text messages, playing music through the Boomsound speakers, and playing the occasional game with at least a little juice left over.

I won’t dwell too much on network performance for two reasons: your mileage will almost certainly vary from mine, and Sprint can be frustratingly sketchy in my particular corner of New Jersey. In case you were itching for a dose of schadenfreude for the day, I was never able to pull speeds greater than 2 Mbps down and my upload speeds topped out at 3.5 Mbps — that’s not really the One’s fault but man, that really hurt. On the upside, call quality was just peachy on both version of the device I tested (you know, in case you actually wanted to use this thing as a phone).

I need to take a minute here and touch on one of the most impressive features HTC has baked into the One, and it may not be what you expected. I’ve reviewed my fair share of phones during my tenure here at TechCrunch, and with few exceptions they’ve all mostly let me down when it came to sound reproduction and quality. The One simply doesn’t — it’s got the best speakers on any smartphone I’ve ever used. Granted, that’s not really saying much since most smartphone speakers are downright wimpy, but the One’s BoomSound speakers managed to pump out crisp, loud audio along with a surprising amount of bass too. The jaunty bassline in Paul Simon’s You Can Call Me Al was bright and easily discerned, and not once during my testing did the One fall prey to the dreaded muddy audio syndrome.

I can boil the preceding 3,000 or so words into a few brief sentiments for you to chew on: the HTC One is easily the best device that the company has ever crafted, and it’s perhaps the single nicest Android phone I’ve ever used. Despite some minor faults, I haven’t so much as picked up any of the other Android smartphones scattered around my office during my time with the One unless I absolutely had to. It’s really that good.

And yet, after releasing a smartphone to near-universal acclaim, HTC’s future is still unclear. As Matt pointed out a little while back, building the perfect phone just isn’t enough anymore. These days it seems like technical expertise and the achievements that stem from them can often be overshadowed by lavish ad campaigns and the ability to churn out devices at a breakneck pace. That said, the mobile industry has never really been what you could consider meritocratic — the market is fast and unforgiving, and there aren’t many companies that have learned that lesson as clearly as HTC has.

There’s no question that the One will be facing some very serious competition in short order, but if you’re looking to pick up a new phone in the weeks or months to come it’s definitely worth your consideration. Trust me, you’ll find plenty to like here.

Samsung Taiwan marketers allegedly created astroturf smear campaign against HTC

A spreadsheet containing an allegedly fabricated forum comment from a Samsung marketer.

Samsung Taiwan has apparently copped to using “anonymous” comments to astroturf forums, boosting the image of its own phones and denigrating those of HTC, according to a report from PC Advisor published Tuesday. Taiwan’s Fair Trade Commission has said it is investigating the matter and may fine the company up to NT$25 million (US$835,000) for its activities.

PC Advisor notes that a site called TaiwanSamsungLeaks uncovered alleged evidence that certain forum comments at OpenTide Taiwan were actually part of a marketing effort for Samsung phones. TaiwanSamsungLeaks asserts that marketers were posing as anonymous users on forums, and would talk down various HTC phones while praising those of Samsung.

In one instance, a poster speaks about his girlfriend’s HTC One X that constantly crashes, and asserts that Samsung’s Galaxy Note is superior to HTC’s Sensation XL. In another, a user posts battery and graphics benchmarks for the Galaxy S III and HTC One X, claiming the former to be the better phone. The English version of the Chinese site is still difficult reading, and the screenshots of the forum aren’t translatable inside a browser, but a third highlighted post appears to disparage the Sony Xperia S. Many of the postings took place around a year ago.

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Ars Technicast Episode 24: Is it time to move into our Facebook Home?

Facebook announced Facebook Home last week, and it wants users to get very cozy. So cozy that your friends’ news feed updates will take over the home screen of the phone, putting Facebook at the forefront of the OS. We reviewed both the features of Facebook Home and its flagship HTC First phone. Since our review, Facebook Home has been released and can now be downloaded and installed.

In this episode of the Ars Technicast, we talk about the specs and features of the HTC handset that comes pre-loaded with Facebook Home. As we discuss Facebook Home itself, we talk about user experience, messaging habits, and what we do and don’t want in our feeds and other social services. Join host Senior Apple Editor Jacqui Cheng, Reviews Editor Florence Ion, Contributor Andrew Cunningham, and Social Editor Cesar Torres in this episode that touches on social networking, smartphones, and the way we connect.

Do you plan to get Facebook Home on your smartphone, or do you prefer some other social network or method of communicating? Tell us in the comments below. If you don’t use social networking tools, let us know why.

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This Isn’t How You Win The Marketing War For The One, HTC, All James Van Der Beek Aside

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HTC promised it would be spending more on marketing efforts to ditch the “quietly brilliant” tagline and come up with something with more pop, but it couldn’t have gone much worse than the video above. Kudos to signing on Dawson’s Creek and Internet meme star James Van Der Beek, but -1,000 for making such little use of his comedic talents in this dismal Bachelor parody.

To his credit, Van Der Beek gets the only almost funny moments in the whole embarrassing affair (around the 1:50 mark) but even the under-appreciated lead from The Rules of Attraction can’t make up for what is really a desperately unfunny script based on an exceedingly painful premise.

Matt recently wrote that making the perfect smartphone with The One isn’t enough for HTC – it has to nail the marketing game, which rival Samsung has actually gotten pretty good at. The One with James Van Der Beek at least indicates HTC is stepping up to the plate, but this is a big, big whiff and we’re down to the bottom of the last inning. I may actually have preferred HTC “quietly brilliant” than “loudly unfunny.”