Earnings Preview: What To Expect From Bank of America On Tuesday

Bank of America is expected to earn $0.35/share on $21.58 billion in revenue. Meanwhile, the so-called Whisper number is $0.35. The Whisper number is the Street’s unofficial view on earnings.

Simple is closing some customer bank accounts, and users are mad as hell

 Simple, the online banking service that promised to be a better alternative to big banks like Chase or Citibank, is falling short of some user’s expectations. This time, it comes as a result of the sudden and surprising notice customers received alerting them that their accounts would be closed next month. Read More

U.N. rights expert praises Cuba social welfare system; hopes for more dialogue

HAVANA (Reuters) – A United Nations expert said on Friday she hoped her visit to Cuba would open the door to a more intense dialogue on human rights and praised the country’s social welfare system for reducing Cubans’ vulnerability to human trafficking.

Uber shares growing financials to distract from negative publicity

 Uber, the popular ride-hailing startup shared a grip of new financial metrics with Bloomberg today. The numbers indicate that the company is still growing at an impressive pace, and that despite staggering losses may be getting a handle on its cash burn. The company’s numbers have leaked in various quantities before, but today’s disclosure is a welcome dose of sunlight. That Uber… Read More

Delta Now Pays Up To $9,950 If You Volunteer To Switch Flights

Delta Air Lines is making a dramatic change in the wake of United’s PR disaster, in which a man was violently dragged off a plane after refusing to accept approximately $800 in exchange for his seat. 

HuffPost has obtained a company memo from Delta (who declined to comment) that has raised the maximum dollar amount its employees can offer to passengers who voluntarily surrender their seats on oversold flights

Under Delta’s former caps, customer service agents could offer up to $800 in compensation to passengers who volunteered to switch planes, and employees with higher titles could offer up to $1,350. Today, those limits were upped to $2,000 and $9,950 respectively.

(A brief explainer: If an airline realizes its flight is oversold, it will offer passengers compensation to try and get them to switch flights voluntarily. By now, we know this wasn’t exactly the setup for United’s fiasco: Employees simply needed to take a passenger’s spot. But still, experts say the situation may have been avoided had crew members offered more money to the booted passenger. Delta’s new dollar amounts are likely designed to make that possible in the future.)

The Delta memo outlines protocol for gate agents who solicit passengers to swap from oversold flights. If not enough passengers volunteer at the gate, the memo says, customer service agents should offer up to $2,000 in compensation. If that doesn’t work, they should call in a manager who’s allowed to offer more.

“If not enough volunteers were solicited via self-service, make the scripted oversold flight gate announcement to solicit more volunteers. … Solicit up to $2,000 regardless of domestic or international travel,” the memo reads. “If a higher amount is required to prevent an involuntary denied boarding, contact a PSA/OSM. PSA/OSMs can issue a maximum $9,950 Domestic/International.”

The new rule empowers staff to give more money in an attempt to avoid intense situations, which could mean more money for you on your next trip. Win-win. 

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