Due to capital controls in Greece that prevent residents from making payments abroad due to the country’s ongoing financial crisis, many Greek customers have been unable to make purchases through online services such as iTunes and Paypal. The emergency measure has created a problem for iCloud users in Greece, who have been unable to renew their premium storage plan subscriptions since late June.
Bloomberg News shared Apple’s email received by its Athens-based staff earlier this week:
“On June 30, we tried to charge your account for your iCloud space of 20GB, but there is a problem with your payment details,” said one e-mail received by Bloomberg News staff based in Athens. “If we don’t manage to renew your subscription, your account will be downgraded to the free 5GB space program.” The user has a standing monthly payment for a 0.99-euro-cent ($1.11) payment for the storage service.
Fortunately, Apple has now sent an email to iCloud customers in Greece (via iPhoneHellas) to inform them that their iCloud storage plans have been extended by an extra 30 days at no additional cost. Apple will not attempt to charge iCloud customers in Greece until 30 days after their original renewal date, which buys some much-needed time for Greek customers while the country attempts to sort out its financial situation.
Dear iCloud customer,
To prevent interruption in your iCloud service during the current fiscal crisis, and to make sure you have access to your content, we’ve extended your iCloud storage plan for an extra 30 days at no additional cost.
We won’t attempt to charge you for your plan until 30 days after your original renewal date. If we are unable to renew your plan, you may need to reduce the amount of iCloud storage you use.
The iCloud Team
Greek customers can also use an iTunes gift card to renew their iCloud storage plans in the meantime.