Ten years after the World Trade Center horror, Howard Lutnick, chief executive of Cantor Fitzgerald, reveals to James Quinn how the company fought its way back from the disaster, all while looking out for the families of colleagues who died. The twin
After five weeks of losses, the markets, aided by short-covering, logged the best weekly close in over two years. The Sensex started the week with an upside gap of over 200 points, and, thereafter, did not look back. The holiday-shortened week saw the
Editor’s note: James Altucher is an investor, programmer, author, and entrepreneur. He is Managing Director of Formula Capital and has written 6 books on investing. His latest book he’s giving away free. He built and sold Reset, Inc in 1998 and Stockpickr.com in 2007, among others. You can follow him@jaltucher.
I’m a pretty good salesman, but I’m the worst negotiator. If I say, “buy my car for $10,000” and someone says “$8,000,” I’d just shrug my shoulders and say “ok”. In fact, that happened.
Some people could be good at both. But I think it’s very hard. By definition. When you’re a salesman you want the other guy to say “yes.” When you’re a negotiator you have to be willing to say “no”, regardless of what the other side says.
So although they aren’t total opposites, the goals are completely different. But big picture:
Negotiation is worthless. Sales is everything.
Why? Because when someone says “yes” to you, you are in the door. Eventually then, you’ll get the girl in bed (or guy, whatever). If you negotiate right at the door, then you might have to walk away and try the next house. That takes time, energy, and still might not work out.
Some examples of my bad “negotiation” that have worked out for me.
A) I sold my first business for much less than other Internet businesses were going for at the same time. But it was 1998, the Internet was about to go bust, but first all the stocks went up. Many businesses in the same category held out for more and ended up going bust. Even the guys who sold for a lot more, went broke when they didn’t sell their stock.
B) I gave 50% of my second company, Stockpickr, to thestreet.com for no money. Blog posts were written about how bad my deal was. But when someone owns 50% of your business, they care about what happens. They had to buy my company four months later rather than risk someone else owning 50% of it. For companies they only owned 10% of, they gave up on them. I was able to sell about four months before the market peaked. After that, it never would’ve happened. My one employee quit on me because he was so disgusted with the deal I did. [See, How I Sold Stockpickr, Osama Bin Laden, and the Art of Negotiation]
C) I sold my wife Claudia’s car for $1000 less than she wanted to. But now the car was gone. We didn’t have to worry about it. That was worth $1000 to me.
D) I got my old company to do websites for New Line Cinema for $1000 a movie. That was 1/200 what we got for doing “The Matrix” even though some of the sites were the same size. Why did I do that? The best designers wanted to be hired by us to work on those movies. Meanwhile, they stayed late on Saturday night to work on Con Edison sites that paid a lot better. I didn’t negotiate at all.
E) I gave away my last book for free and also sold it on the Kindle for $0.99 instead of a higher price. But this got my ideas out more and 20,000+ people have downloaded the book. See the above link for how to get the book for free.
F) I get offers every day to advertise on my blog. I say “no” to every one of them. Not my big picture.
The key is, only negotiate with people you really want to sell to. Else it boils down to money. Someone recently wrote to me that they wanted me to speak in Copenhagen. I didn’t want to go. So I said, “50,000 dollars.” I priced it so far out of a reasonable range that if they said, “yes”, I would’ve been happy to take it. I never heard back from them. That was fine for me. But if I really wanted to do it I would’ve done it for much less without even negotiating. Sometimes when you are selling to someone you don’t love and you price yourself way out of range, sometimes they say “yes”. That’s fine also. That’s the only thing I know about negotiation.
You don’t want to be stupid. Only sell something you love to someone you love. Always think “what is the bigger picture here?” In many cases in the bigger picture, the negotiation is not as important as the “sale”. Hence, the rise of models like “freemium”.
Ten Keys to selling:
1) Ask what’s the lifetime value of the customer? When I give away a book for free. It gets my name out there. That has lifelong value for me that goes way beyond the few dollars I could maybe charge.
2) Ask, what are the ancillary benefits of having this customer? When we did Miramax.com for $1000, we became the GUYS THAT DID MIRAMAX.COM! All of that helped get 20 other customers that were worth a lot more. I would’ve paid them money to do that site.
3) Learn the entire history of your client. You need to love your client. Love all of their products. Infuse yourself with knowledge of their product. I wanted to work at HBO because I loved all of their shows and I studied their history back to the 70s before I applied for a job there in the 90s.
4) Give extra features. Do the first project cheap. And whatever was in the spec, add at least two new cool features. This blows away the client. Don’t forget the client is a human, not a company. That human has a boss. And they want to look good in front of their boss. If you give them a way to get promoted, then they will love you and always hire you back.
5) Give away the kitchen sink. One of my biggest investors in my fund of hedge funds had just been ripped off in Ponzi scheme. They almost went out of business. I introduced them to reporters at every newspaper to help them get the word out about the Ponzi scheme. They were infinitely grateful and even put more money in my fund. Whenever the main guy was depressed about what had happened I would talk to him for an hour trying to cheer him up. I wasn’t just an investment for him but a PR person and therapist. Go the extra mile.
6) Recommend your competition. Think about it this way: what are two of the most popular sites on the Internet: Yahoo and Google. What do they do? They just link to their competition: other websites. If you become a reliable source then everyone comes back to you because your knowledge has value and they can only get that by having access to you. They get access by buying your product or services. [See, 10 Unusual Things I Didn’t Know About Google, Plus my Worst VC Experience Ever]
7) Idea machine. There’s that phrase “always be closing”. The way that’s true is if you are always putting yourself in the shoes of your client and thinking of ways that can help them. When I sold stockpickr.com to thestreet.com the superficial reason was that they wanted the traffic, community, and ads my site generated. The real reason was that they needed help coming up with ideas for their company. I was always generating new ideas and talking to them about it. Often the real reason someone buys from you is not for your product but for you.
Show up. When I wanted to manage some of Victor Niederhoffer’s money I read all his favorite books. I wrote articles for him. At the drop of a dime I would show up for dinner wherever and whenever he asked me to. If he needed a study done that required some programming beyond what he or his staff was capable of doing, I would offer to do it and would do it fast. Nobody was paying me, but ultimately he put money with me (at ridiculously low fees but I did not negotiate), which I was able to leverage into raising money from others. Plus, I really liked him. I thought he was an amazing person.
9) Knowledge. When I was building a trading business I must’ve read over 200 books on trading and talked to another 200 traders. No style of trading was off limits. This helped me in not only building a trading business, but building a fund of hedge funds, and ultimately building stockpickr.com. I knew more about trading and the top investors out there than anyone else in the world, I felt. Creating value was almost an afterthought. When I was building websites I knew everything about programming for the web. There was nothing I couldn’t do. And the competition, usually run by businessmen and not programmers knew that about me. And knew that I would always come in cheaper than them.
10) Love it. You can only make money doing what you love. If you work a nine to five job that you hate then you’re on a leash and you’ll only make enough to get by and you won’t behappy. If you love something, you’ll get the knowledge, you’ll get the contacts, you’ll build the site with the features nobody else has, you’ll scare the competition, you’ll wow the customers.
I didn’t enjoy writing finance articles. I’d write a finance article for some random finance site and then repost this on jamesaltucher.com. I had zero traffic.
Then I decided to write articles I enjoyed. To get back to my true roots where I loved writing and reading. I also lwanted to really explore all of my failures, my miseries, my pain. In public. I love being honest and intimate with people. I love building community. I love emailing with readers. That was about 10 months ago I decided to make the shift where I was just going to open the kimono at jamesaltucher.com and say everything I wanted to say, and at the same time indulge in my love of writing, art, creativity, and reading. 2.5mm+ “customers” later I’m enjoying more than ever doing what I love.
Ukraine will appeal to the International Court if Russia does not offer a better deal on natural gas deliveries, and is not planning to merge its oil and gas firm Naftogaz with Russia’s Gazprom, Ukraine’s President said. We have faced a situation when
When Google bought mobile ad network AdMob for $750 million in 2009, the company was clearly trying to capitalize on the growing mobile advertising market. Mobile advertising, both on apps and the mobile web, is a natural extension of Google’s display and search ad business. Of course, as the integration has taken place over the last year, certain AdMob features have been axed because they didn’t fit with the overall strategy or for redundancy. For example, Google ended AdMob’s cross-promotion download exchange a few months ago. And now Google is announcing that it will soon end AdMob’s mobile web serving capabilities.
As Google aptly titled its blog post announcing the change; AdMob is for mobile app developers. AdSense is for mobile web publishers. Even after over a year of integration, Google is still sorting out the overlap and has determined that mobile web publishers should head to AdSense to monetize their sites, and mobile app publishers should use AdMob.
And for mobile apps advertising, all AdSense for Mobile Applications beta participants have been switched to AdMob, which Google says is now the primary ad solution for mobile app developers.
Google says that AdMob support for older WAP mobile web sites will stop on September 30. For sites and ads that can be viewed on more advanced mobile devices like smartphones, the AdMob product will be around for a little longer but will also be phased out eventually.
It makes sense that there would be some crossover between AdMob and AdSense’s mobile offerings, and that certain programs and features in both platforms will be cut and further integrations will be made. For example, Google announced last fall that iPhone and Android application developers in the AdMob network will be able to show Google AdSense ads when an AdMob ad is not available.
And despite some earlier reports that the AdMob integration hasn’t been going so well, the mobile ad network’s metrics are still growing like gangbusters. It’s unclear how much hardship this move will cause developers (Google makes it sounds like a natural progression and integration), but it definitely doesn’t make sense for there to be competing ad serving technologies within the same organization.
Hooded figures, shaved heads, flags of St George and a chilling array of guns. These are the frightening pictures posted on an anti-fascism website which appear to show English Defence League supporters posing with an array of deadly weapons. On the day
THE extraordinary surge of stock market volatility during the last month cant be explained by conventional means. Yes, hundreds of scholarly papers have tried to predict the size of such swings, and whole markets like those for futures and options thrive
“Find My Friends” was originally discovered as a reference back in iOS 4.3. At the time we suspected that it represented a location-based friend-finding service like Loopt and Google Latitude. The strings (embedded above) seem to confirm those suspicions:
It includes references to standard social networking functions, like a list of people a user is “following,” as well as “pending” and “accepted” follower requests. The code also mentions user statuses, updates, blocking of users and removing followers.
These types of services allow you to find your friends who near you at any given time by leveraging your mobile phone’s GPS signal. The constant updates can broadcast your location to your friends to know who is nearby.
Apple’s implementation seems very similar, and allows you to “follow” or be followed by others. This would presumably allow you to locate those you follow in real time.
Apple has yet to announce any plans to launch such a service, and given the fact that it first appeared back in iOS 4.3 could mean that Apple ultimately decided to scrap the project. Apple’s patent applications have previously revealed that Apple is actively researching these type of location based mobile services.