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Samsung today announced that an update to its now-infamous line of Galaxy Note7 smartphones will render the remaining devices within the United States useless, as a means to further ensure the safety of its customers who still own the malfunctioning smartphone.
Even though “more than 93 percent of all recalled Galaxy Note7 devices” have been returned, Samsung’s December 19 update will ensure no more danger befalls one of its customers. The update will prevent the ability to charge the smartphone — which led to fires this fall — and in total “eliminate their ability to work as mobile devices.”
Consumer safety remains our highest priority and we’ve had overwhelming participation in the U.S. Note7 Refund and Exchange Program so far, with more than 93 percent of all recalled Galaxy Note7 devices returned. To further increase participation, a software update will be released starting on December 19th that will prevent U.S. Galaxy Note7 devices from charging and will eliminate their ability to work as mobile devices.
In today’s press release the company also announced that it’s expanded the recall of Galaxy Note7 smartphones, both original and troublesome replacement devices, thanks to cooperation with the U.S. Consumer Product Safety Commission, and carriers and retailers across the country. Consumers can still either replace their Note7 with another Samsung phone, or receive a refund.
Samsung officially recalled the Galaxy Note7 devices in early September after multiple accounts of users experiencing exploding batteries and fires originating from the smartphone. A month later it halted sales of the device worldwide, a move that was reported in October to cost the company around $2.3 billion.
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